Digital Forensics & Incident Response

Regardless of the type of cybercrime or data exposure, Kroll has the human and technology resources to act quickly to identify threats, secure valuable data, and investigate a digital trail wherever it may lead. If an attack comes from the inside, we combine our digital forensic expertise with recognised investigative methods, including employee interviews and surveillance, to determine how anyone with access to sensitive information may have interacted with a client’s system.  

In the case of an outside attack, such as malware, ransomware or business email compromise, our investigators collect and examine both digital and physical evidence to determine where, when and how an incident occurred and if the client’s systems are still vulnerable. Kroll can determine what data may have been compromised and if any digital evidence has been altered or erased. Our experts work with our client’s in-house teams to recover data and accurately recreate events to develop an effective recovery plan.

Case Study – Insider Threat Investigation

A global software company based in Europe received an email from an anonymous source stating the sender had access to personally identifiable information, confidential financial data and IP source code for one of its subsidiaries. The sender gave Kroll’s client two weeks to pay a ransom of one million euros in bitcoin before it was leaked. Kroll's forensic investigators got to work – ascertaining that the information in question could only have come from an insider threat. Our experts identified the individual responsible – a former employee - and provided the necessary evidence to assist with a prosecution and eventual conviction.

For more details, read the full case study.

Enabling Diligent, Seamless Response Worldwide

Members of Kroll’s cybercrime investigation team reflect our multidisciplinary approach to leadership and problem-solving. If a client faces litigation or regulatory action, our experts work closely with their in-house and outside counsel and other senior executives to explicate forensics data to help make their case. We can also assemble case files for referral to regulators or law enforcement and, if requested, serve as expert witnesses.

Kroll Cyber Digital Forensics and Incident Response

Below are a selection few of our services available to support incident response and cyber investigations: 

• 24x7 Incident Response
  Whether the incident involves a malicious attack or inadvertent data exposure, Kroll can help. With a global network of cyber security and digital forensic experts, we can deploy remote solutions on a moment’s notice and/or have a team onsite within hours to help an organisation contain an incident and determine next steps.
• Digital Forensics
  Our cybersecurity experts ensure no relevant digital evidence is overlooked and can assist at any stage of an investigation or litigation, no matter the location or number of data sources involved.
• Cyber Litigation Support
  For clients needing to respond to investigatory or forensic discovery demands related to a data security incident, our forensic engineers can help win cases and mitigate losses. Many of our cyber experts have considerable experience providing expert testimony and presenting findings to judges, juries and arbitrators. Our team members have also been appointed by various courts to serve as special masters.
• PCI Forensic Investigator
  Our Payment Card Industry (PCI) forensic investigators use cutting edge tools and methods to help determine whether cardholder data has been compromised and how it occurred. Kroll’s Cyber Risk team also has experience conducting PCI Security Council-mandated investigations.
• Data Recovery and Forensic Analysis
  Kroll’s experts use advanced forensic software and procedures to collect and preserve data from every aspect of a client’s system – from servers to laptops to mobile devices. We handle evidence with care and precision using data recovery tools and forensic methodologies that are supported by case law.
• Malware and Persistent Threat Detection
  Our expert cybersecurity consultants and forensic analysts perform live system memory and forensic analysis on evolving malware threats. We also have extensive experience determining the scope and targeting of advanced persistent threats to help clients respond more effectively.
• Threat Simulations
  Kroll has developed a seven-step process for leading tabletop exercises (TTX) for client organisations of all sizes, industries and levels of complexity. Participation in a Kroll TTX can help a company’s response team define and rehearse their roles so they can respond with greater confidence when an incident occurs.
• Incident Recovery and Remediation
  Kroll’s incident response team helps clients expedite recovery of their systems to minimise disruption to their businesses. Related services include device and server reimaging, directory rebuilding, network hardening and segmentation, hardware upgrades and patch management.

Many more solutions are available, use the links on this page to explore them further or speak to a Kroll expert today via our 24x7 cyber incident hotlines or our contact page.